Refund Policy
Effective Date: December 16, 2024
Thank you for choosing Celestial Content for your digital product needs. We strive to provide high-quality digital products that meet and exceed your expectations. Please note that, as a general policy, we do not offer refunds for digital products once they have been delivered or accessed. Below is a detailed outline of our refund and cancellation policy.
1. Non-Refundable Policy
1.1. All digital product purchases made through Celestial Content are final and non-refundable.
1.2. This policy applies to all digital products sold directly via our website or any other platforms.
1.3. Once you have gained access to or downloaded our digital products, they cannot be returned or “un-purchased.”
2. Why No Refunds?
2.1. Digital products are intangible goods that, once delivered, cannot be returned.
2.2. Unlike physical goods, digital products cannot be refunded after access has been granted.
2.3. This strict no-refund policy is in place to protect the integrity of our products and ensure a consistent and fair experience for all customers.
3. Exemptions for Refunds
While we maintain a no-refund policy, we may consider refund requests under certain circumstances:
3.1. Technical Issues with Product Access
If you experience problems accessing or downloading your product, please contact us within 48 hours of purchase.
- We will work to resolve the issue as quickly as possible.
- If the issue cannot be resolved, we may offer a refund or an alternative solution.
3.2. Duplicate Purchases
If you accidentally make a duplicate purchase, please contact us within 48 hours.
- We will review your request and, if applicable, process a refund for the duplicate transaction.
4. Cancellation Policy
4.1. Since our products are digital and delivered instantly upon payment, cancellations are not accepted once the transaction has been processed.
4.2. Once access is granted, the sale is final.
5. Amendments to the Refund Policy
5.1. Celestial Content reserves the right to amend this policy at any time without prior notice.
5.2. Any changes to this policy will take effect immediately upon posting on our website.
5.3. It is your responsibility to review this policy periodically for updates.
6. Customer Support
If you have any questions or concerns about our products, or if you encounter any issues, our customer support team is here to help.
Please contact us for any inquiries or support needs.
7. Contact Information
For any questions regarding this Refund and Cancellation Policy, or to report an issue, please reach out to us:
- Email:
- Phone: +91 9474544855
- Website: https://celestialcontent.com/contact-us/